2024 National Directory of Contacts (2024)

A signed release is required to obtain the verification Out-of-State Inquiries.

Fax (207) 287-3455
Email: DESK.ACESHELP@Maine.gov

WEB: http://www.maine.gov/dhhs/ofi/index.html

For out of state inquiries, forward your request to:

Email: dhr.outofstateinquiry@maryland.gov

Telephone 410-767-7928

For PARIS matches, the contact information is: Email paris.inquiries@maryland.gov.
Telephone 410-238-1249

EMAIL: DTA.DataMatchingUnit@mass.gov

Please send Mail or Fax Request on Agency Letterhead:

Out-of-state Medicaid verification:

Michigan Department of Health and Human Services

Out-of-State Inquiries by Professional Staff only:
Phone: 1-517-335-3900
Fax: 1-517-432-6079
Email: MDHHS-ICU-Customer-Service@michigan.gov
Require client’s new address before they will close case in MI (if sending request via fax or email).

Mail:

Department of Health and Human Services

PO Box 30037

235 S. Grand Ave.

Lansing, MI 48909

General SNAP Inquiries by clients:

Clients should contact their local MDHHS office for questions about their benefits or to request case closure.

Out of State Inquiries for case status of SNAP and TANF programs and the number of TANF months expended are provided through an automated web service. Go to the website by clicking on this link:
Minnesota SNAP and TANF Verification Web Site

OR

Type the web site address into your browser address bar:

https://mn.gov/snap-tanf-benefit-verification/

At the web site home page, complete the required fields for self-registration. In the code field, enter the word guest. After accepting the Oath, click the Next button which brings up the client information page. When all the client information has been entered, click the submit button which generates the request. A secure email response will be sent to the requestor with the results of the benefit verification.

No other means for requesting this information is offered.

Out of State Inquiries
Email: ea.CustomerService@mdhs.ms.gov
This is preferred method for requests:
Please include email address, agency telephone number and mailing address. Also include case member’s name, date of birth, SSN, current mailing address and brief description of verification is needed.

FAX: 601-364-7469 (if using secure mail, the verification should be sent via fax).

Mississippi Department of Human Services

Medicaid:
Stephen.purser@medicaid.ms.gov

Out-of-State line: The Family Support Division Information Center at
855-FSD-INFO
855-373-4636, Option 3

TANF
Montana Department of Public Health and Human Services
TANF Program
111. N Jackson, Helena, MT 59601
FAX: 406-444-2770
Email TANF@mt.gov

Department of Public Health and Human Services

Customer Service Center
Economic Assistance Customer Service Center
Toll-free: 1-800-383-4278
Nebraska Department of Health and Human Services

For verification of TANF months:
Email: DHHS.EconomicAssistancePolicyQuestions@nebraska.gov

Medicaid Inquiries: Email at
DHHS.MedicaidPolicyQuestions@nebraska.gov

Out of State Inquiries
Email: WELFOOSINQUIRIES@DWSS.NV.GOV

Nevada requires requests to be sent on agency letterhead. Please include clients; Name, Date of Birth, the SSN or last 4 digits of SSN, and a listing of all household members who are applying for assistance in your state. Also be sure to include the return information (your name, phone, and fax #’s). Please allow 3-5 business days for a response.

For states unable to email client info, FAX to: Nevada SNAP verifications:
702-486-1881

ATTN: OOS Inquiries

Department of Health and Human ServicesDivision of Welfare and Supportive Services

Department of Health & Human Services
Bureau of Family Assistance

New Hampshire Department of Health and Human Services

For out-of-state inquiries for New Jersey SNAP, TANF, GA and Medicaid programs, you must contact the county from which the individual receives/received benefits. Please send an email to the above address. Provide the individual’s full name, date of birth and the last 4 digits of their Social Security Number in your email and we will provide you with the county contact information. Please indicate “out-of-state inquiry” in the subject line.

New Jersey Department of Human Services

Preferred methods of contact is by:
Email: outofstate.inquiry@state.nm.us

Medical Assistance Division:
1-800-283-4465

Restitution Division:
1-800-283-4465

EBT Card:
1-800-843-8303

Fraud Division:
1-800-283-4465

New Mexico Human Services Department

North Carolina Department of Health & Human Services
Division of Social Services

Note: When forwarding request to the DHHS Call Center, include your agency’s name, mailing address, telephone number, and fax number of not already indicated in your request. Emails with HTML or HTM file attachments will be blocked. Email attachments must be in word or PDF format.

North Carolina Social Services

Below is the link to State Interstate Match Contact and is the same for ND OOS. https://www.acf.hhs.gov/paris/map/state-interstate-match-contact#ND_5234

1. Single Point of Contact:
2. Phone: 1-866-614-6005 or 1-701-328-1000
3. Fax: 701-328-1006

• Email: applyforhelp@nd.gov

The Ohio Benefit Verification County Contact Directory (88 Counties) is attached. Ohio is a county-administered state. Please contact County Case Managers directly for information about the client’s case status. Refer to County List of Social Services offices. If client knows what county they lived in, call that county office. If they don’t know the county, ask what city they lived in. Refer to Hometown Locator Websiteto obtain the county.

Please email your request including the Client’s Name, SSN, and DOB to:

Out_of_State_Inquiries@jfs.ohio.gov or OFA-Mail-Services@jfs.ohio.gov

If you are unable to send an email or unable to locate the County or City, please include on your fax the Client’s Name, SSN, and DOB
FAX: 614-466-1767

Ohio Department of Job and Family Services

Out-of-State Inquiry Contact Information

SNAP Inquiries: AFS.OutofStateInquiry@okdhs.org

FAX: 405-669-4102

Phone: 405-522-5050 or 1-866-411-1877

Medical Inquiries: eligibility@OKHCA.org

WEB: okdhs.org

TANF: TANF@okdhs.org

Oregon benefits verification staff are not permitted to disclose information over the phone and/or directly to clients.

To verify clients receipt of SNAP, medical, and/or TANF benefit:

Send email to benefits.verification@odhsoha.oregon.gov

or

Send a FAX on your Agency’s letterhead to (503) 373-7032.

Please include the following:

Client’s name and household members names who are applying for benefits along with each members date of birth and social security number

Oregon Department of Human Services
500 Summer St. NE, E-48
Salem, OR 97301-1066
Phone: (503) 945-5600
Fax: (503) 373-7032 or (503) 581-6198

OUT OF STATE INQUIRIES:

Please send out-of-state requests by secure email or fax on your state’s letterhead and include the following:

• Name of the household members who are applying for benefits
• Each members name, date of birth, and the last 4 digits of their social security number
• The client’s new address

Email your inquiry to ra-dpwoimnet@pa.gov or fax your request to (717) 705-0040 (use only one of these two options)

Allow 5 business days for a response.

PARIS MATCH
Go to State Interstate Match Contact | The Administration for Children and Families (hhs.gov)

Select Pennsylvania. Click on the “PA County – PARIS Match Contacts” link and find the listing for the appropriate county.

Web: www.DHS.state.pa.us

Requests doe verification of participation and for PARIS matches must be in writing.
Please send the requests to the attention of:
Cheryl DesSaint
DHS.SNAP-Inquiry@dhs.ri.gov
FAX: 401-721-6664

Rhode Island Department of Human Services

Please email all out of state inquiries for SNAP and/or TANF to:
SCDSSVerify@dss.sc.gov

Subject line should read” ‘Out of State Inquiry from ‘name of state’.

We will be unable to process your request without the following information:

1. Individual’s name, SSN and Current Address
2. Individual’s name, last four digits of the SSN, date of birth, and current address

If unable to email, please fax inquiries to 803-898-1222, ATTN: Program Support Unit.

Fraud and PARIS matches:
Send to Keshawn Jacobs at
Keshawn.Jacobs@dss.sc.fov

Medicaid Inquiries:
Contact SC Dept. of Health and Human Services at 888-549-0820. Email inquiries: Interfaces@SCDHHS.gov

#1 for English, #1 for caseworker feedback, and #2 to speak with a rep.

Email SNAP@state.sd.us

South Dakota SNAP

To verify benefit information (out of state inquiries, dual participation alerts, etc.) Please click on the following link to submit the request:

State of Tennessee (formstack.com)

Please Note: The Out of State Inquiry Online Form is the preferred method of contact.

Medicaid & PARIS Inquiries:
paris.inquiries@tn.gov

Texas Health and Human Services Commission

Fax: 1-877-447-2839 Please submit one inquiry per page and fax each inquiry separately on agency letterhead.

Or

Phone: 1-877-541-7905.

Select the following options from Interactive Voice Response System: Client can call and request closure for their case. They will need SSN, address, and phone number.

• Option 1 for English;
• Option 2 for Your Texas benefit information
• The virtual assistant attempts to authenticate information before transferring to a representative

Note: Inquiries regarding TANF countable months are required via Fax.

Press Option 5 for Out-of-State inquires:

Or

Additional Contact:
801-526-0950

Department of Workforce Services

Preferred:
Toll-free: 1-800-479-6151
(802) 828-6896

The web address can by used but not preferred.

Contact

Green Mountain Care (Vermont Medicaid)
Customer Support Center (Member Services)
Phone: 1-800-250-8427
Relay services for the Deaf and hard of learning: dial 711

Business hours:
8:00 a.m. to 4:30 p.m. Monday – Friday

Vermont Department of Children and Families

Out of State Inquiries:
Include the following: Client’s Name, DOB, and SSN (if last four only, you must provide entire DOB, and current address. Also include all household members who are applying for assistance in your state.

Submit the inquiry to:
Email: vaoutofstateverifications@dss.virginia.gov

Please allow 5 business days for an emailed response.

PARIS Matches: The contact information is provided in the PARIS match.

Virginia Department of Human Services

Phone: 340-774-0930 ext. 4309 or
340-774-2399

Fax: 340-777-5449

Email: emmanueline.archer@dhs.vi.gov

Out of State Inquiries:
For SNAP, Medicaid, and TANF status and ABAWD/TANF Months:
Preferred
1-855-927-2747
1-855-WAPARIS

Mon-Fri 7:30a.m. – 3:00 p.m. PST

Note: To request closure, please have the client present on the phone or email request to
dshsparissupport@dshs.wa.gov

• Your name, Agency, and contact information
• Name, SSN, DOB of all household members who are applying in your state
• Current mailing address for the client(s)
• Date of application and programs applied for in your state

PARIS Inquiries/Matches or PARIS Related Fraud:
Email (Preferred to PARIS Unit
dshsparissupport@dshs.wa.gov
FAX: 1-888-212-2319

Email: DHHRbcfbenefitver@wv.gov (recommended)

Phone: (304) 352-4431 (request to speak to the worker of the day)

West Virginia Department of Health and Resources

Out of State Inquires should be directed to:

Phone 608-261-6378 Option 3
FAX: 608-267-2269
Email: DHSOSBQ@dhs.wisconsin.gov

Applicant/Members should contact the county agency. To get the phone number of the agency, call 1-800-362-3002 or go to dhs.wisconsin.gov/em/customerhelp.

PARIS – Related SNAP and HealthCare (MA):

Email DHSOIGPARIS@dhs.wisconsin.gov or

TANF:
Phone 608-422-7900
FAX 608-327-6125
Email DCFW2TANFVerify@wisconsin.gov

PARIS-Related TANF (Child Care and Cash Assistance)

1. Email DCFOIG@wisconsin.gov
2. Phone 608-422-7100

For future out of state SNAP and TANF verification requests from Wyoming please send them to Ann Bowen at ann.bowen@wyo.gov

Wyoming Department of Family Services – Food Assistance

For verification of Medicaid benefits ONLY:

Diann Catano diann.catano2@wyo.gov

or

ruth.jo.friess@wyo.gov

777-3648

For TANF and Paris Match NAP Interstate Duplicity

For Medicaid: and Paris Puerto Rico Medicaid Program:

If you are a Medicaid representative in another state and need to validate an applicant or beneficiary’s place of residence, or need to close a moving case, contact: Department of Health.

Organization: Medicaid Program

Address: P.O. Box 70184 San Juan, Puerto Rico 00956-8184

Phone: (787) 765-2929 Ext. 6700,6758,

(787) 641-4224, (787) 763-5250

Email. pr.paris@salud.pr.gov

Web: www.medicaid.pr.gov

Contact Jeanette Rivera Escalera, Administrative Officer
Phone: 787-289-7600 Ext. 2408
FAX 787-289-7621 or 787-289-7614
Email Communityrelations@Familia.Pr.Gov

Please note all inquiries should be sent with complete SSN. Since this is our case number, if you cannot write SSN on email or fax, write PR case is and input the SSN without dates and we will understand.

For SNAP – Removed from National Directory of Contacts because they run an entirely separate Program from SNAP, called Nutrition Assistance Program (NAP). Duplicate participation is not a concern if a household is still receiving NAP benefits from Puerto Rico, as NAP benefits cannot be accessed in the U.S. Although 25% of Puerto Rico’s NAP benefits are issued in a form readily converted to cash, the benefit cannot be converted to cash in mainland Automatic Teller Machines. It is considered to be inaccessible for the SNAP eligibility process. Therefore, it is not necessary to verify NAP benefits or case closure for customers who were previously participating in Puerto Rico.